Dealing with Fs

In one of her first meetings with Esparza, English teacher Joyce Golob says he spread out her grade sheets, littered with F's, on his desk. "This is deplorable," she remembers him saying. The previous principal told her she was good, to keep at it. Esparza, however, shared her desire to figure out why she wasn't reaching students. That, she says, "was the beginning of finding out what works."